ZanZan LivePrivacy Policy
Last updated: November 3, 2026
This Privacy Policy explains how StreamerHub ("we") collects, uses, shares and protects your personal information when you visit live.streamerhub.cn or use the ZanZan Live desktop app and related online services (together, the "Service"). By using the Service you confirm that you have read and understood this policy, which applies together with the Terms of Service.
Information we collect
We only collect what we need to provide the Service:
- Account information: your email, password (stored only as an encrypted hash; we cannot see it), nickname, and temporary codes for email verification and password resets.
- Subscription information: redeemed activation codes, plan type, activation time and expiry time.
- Device and usage information: a device identifier generated by the app, device name, operating system and version, app version, sign-in times and sign-in IP address.
- LIVE connection information: the platform IDs of the LIVE and host you connect to, connection and disconnection times, duration and errors.
- Diagnostic logs: when troubleshooting, we may ask the app to upload its local logs, mainly connection status, errors and device information.
- Support conversations: what you send us by email.
Information processed only on your PC
- Your camera picture, the images / videos / audio you import and your room settings stay on your PC; we do not collect or upload them. The composed picture is streamed by the streaming app you choose, and the platform handles it under its own policies.
- Viewer interactions during a LIVE (viewer names, avatars, and gift, comment, like and join events) are used only on your PC to trigger effects, advance goals and build the top gifters list. They are cleared when the stream ends and never uploaded to our servers.
We never collect your TikTok password. Payments are handled by payment providers; we do not see or store your full card details.
The website uses no analytics or advertising cookies and loads no third-party fonts; it only calls our own API to read the current price and latest version.
How we use information
- To create and manage your account, verify your identity, and send service emails such as verification codes and password resets;
- To check activation codes and subscription periods and unlock features;
- To connect to LIVEs and fetch LIVE data such as the gift list;
- To troubleshoot, keep accounts and the Service secure, and prevent abuse, account theft and fraud;
- To measure and improve the product, for example which versions are in use;
- To answer your questions, handle refunds and meet legal obligations.
We do not sell your personal information or use it for third-party advertising.
How we share information
We only share information with third parties needed to provide the Service:
- Cloud services: our servers and installer downloads are hosted on Tencent Cloud.
- Email: we send service emails through NetEase Mail, which processes recipient addresses and message content.
- LIVE connection services: to connect to a LIVE, we send the LIVE's identifier to a third-party connection signing service.
- Payments: orders checked out with Creem are processed by Creem as Merchant of Record, which handles payment, tax and invoices under its own privacy policy; purchases through other third-party card platforms are processed by those platforms.
- Legal requirements: when needed to comply with law or requests from courts or authorities, or to protect the rights of us, our users or the public.
Where data is stored
Our servers are in Seoul, South Korea (Tencent Cloud). The Service is available worldwide, so your information may be processed outside your country or region; we protect it as described in this policy and under applicable law.
How long we keep it
Account information is kept while your account exists. Connection records and diagnostic logs are kept only as long as needed to provide the Service, troubleshoot and measure usage, then deleted or anonymized. After an account is deleted we delete or anonymize its personal information, except what the law requires us to keep (such as transaction records).
Security
We use reasonable technical and organizational measures, including HTTPS everywhere, encrypting sign-in passwords in the app before sending them, storing only password hashes, and limiting internal access. No transmission over the internet is completely secure, so keep your password safe.
Your rights
Depending on where you live, you may have the right to access or correct your personal information, ask us to delete it or your account, withdraw consent or object to some processing, get a copy of your data, and complain to your local data protection authority.
To exercise these rights, email streamerhub@163.com. We respond within 30 days after verifying your identity.
Children
The Service is for streamers and is not intended for anyone under 18. If you believe we collected a minor's information by mistake, contact us to delete it.
Changes
We may update this policy from time to time and change the "Last updated" date. We announce major changes on the website or in the app.
Contact
Questions about this policy: streamerhub@163.com.